Use only a verified public contact destination and never send a password, recovery answer, payment PIN, or one-time authentication code.
Before contacting support
- Confirm the exact website and support identity.
- Describe the issue without including credentials.
- Share only the minimum information required.
- Verify payment recipient names and requested documents independently.
Account recovery
Use the verified recovery process. Legitimate support should not need your current password or a one-time code sent to your device.
Account safety reminder
Use a unique password and never share it or a one-time verification code over chat. Confirm the website, support route, payment name, fees, and withdrawal conditions before providing information or making a transfer.